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Privacy policy

About our privacy policy:
Vald cares about your privacy. We therefore only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your information available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of Vald that are accessed there. The effective date for the validity of these conditions is 14/09/2019, with the publication of a new version the validity of all previous versions will expire. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions, if
any, this information can be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and for whom the data is transparent.

Web
shop software
Shopping page
Our web shop is developed with software from Shoppage. Personal data that you make available to us for the purpose of our services will be shared with this party. Shopping Page has access to your information to provide (technical) support, they will never use your information for any other purpose. On the basis of the agreement that we have concluded with them, we are obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shoppagina uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shoppagina reserves the right to share collected data within its own group of companies in order to further improve its services.


Webhosting
MyDomain

We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. MijnDomein has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. MijnDomein is obliged to maintain confidentiality in accordance with the agreement.

Hotmail
We use the services of Hotmail for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as far as possible. Hotmail has no access to our inbox and we treat all our email traffic confidentially.

Payment processors
Mollie
For processing (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymised) data with third parties in this context. All of the above guarantees regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your
data longer than permitted by law.

Review
s
WebwinkelKeur
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur then you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They
use this information for the sole purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, we have given WebwinkelKeur permission. All the above guarantees with respect to the protection of your personal data also apply to the parts of the
service for which WebwinkelKeur engages third parties.


Shipping and logistics
PostNL
If you place an order with us it is our job to deliver your package to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with PostNL. PostNL uses this information only for the purpose of carrying out the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence data with DHL. DHL uses these data only for the execution of the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.


Invoicing and bookkeepin
g
Unit4
EXAMPLE: We use the services of Unit4 to keep our administration and bookkeeping up to date. We share your name, address and place of residence details and details regarding your order. These details are used to administer sales invoices. Your personal details are sent and stored in a protected manner. Unit4 is obliged to maintain confidentiality and will treat your details confidentially. Unit4 will not use your personal details for purposes other than those described above.


External sales channels
Bol.com
We sell (part of) our articles via the platform of Bol.com. If you place an order via this platform Bol.com shares your order and personal information with us. We use this information to process your order. We handle your data confidentially and have appropriate technical and organizational measures to protect your information from loss and unauthorized use.

Purpose of data
processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you - other than at your request - at a later time, we ask your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.


Data collecte
d
automatically Data collected automatically by our website are processed for the purpose of further improving our service. These data (e.g. your IP address, web browser and operating system) are not personal data.


Collaboration with tax and criminal investigation
If necessary, Vald may be required by law to share your data in connection with tax or criminal investigation by the government. In such a case, we are obliged to share your data, but we will oppose this within the possibilities offered to us by law.


Storage periods
We will retain your details as long as you are a client of ours. This means that we will retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we are required to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs
. Employees, however, no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights
Pursuant to applicable Dutch and European legislation, you as a data subject have certain rights with respect to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of processed requests; in the event of a forgetting request, we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.


You always have the right to view the data that we process (or have processed) and that relate to you or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data with an overview of the processors that hold these data, stating the category under which we have stored these data, at the e-mail address known to us.

Right
of rectification
You have the right at all times to have the data that we process (or have processed) and that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address we have on file.

Right to restrict processing
You always have the right to restrict the data that we process (or have processed) relating to your person or that can be traced back to you. You can make a request to this effect to our contact person for
privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to transferabilit
y
You always have the right to have the data which we (have) processed and which relate to your person or which can be traced, executed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data relating to you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all probability, we will no longer be able to continue to provide the service in such a case because the secure linking of

data files than can no longer be guaranteed.

Right of objection and other rights
You have the right to object to the processing of your personal data by or on behalf of Vald. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of the data that we process (or have processed) available to you and discontinue the processing on a permanent basis thereafter. You also have the right not to be subjected to automated individual decision-making or profiling. We
will not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies
Google Analytics
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to keep track of and receive reports on how visitors use the website.
This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Third party
cookies
In the event that third party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at all times. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.

Contact
details
Vald
Oude Blaauwweg 3 1521 RN Wormerveer Netherlands T 085 - 808 16 75

E info@handigschoonmaken.nl Contact person for privacy matters: Mr. Tjaden.

EN