General terms and conditions of sale apply to the purchase at On all texts, orders and agreements of the Dutch law is applicable.

Article 1: General

1.1 In these terms and conditions is understood under: Internet Shop':; customer: the (potential) customer of goods and / or services of; 'confirmation': the receipt, as described in article 2.2 and 3.1. 'general conditions': these general conditions.
1.2 These general terms and conditions apply to all offers, orders and agreements of By the conclusion of an agreement between the customer and through the procedure as described in these Purchase Conditions, the customer expressly accepts these conditions.
1.3 All rights and claims, as stated in these Purchase Conditions, and in any further agreements that are stipulated for the benefit of, are also stipulated for the benefit of intermediaries and other third parties engaged by
1.4 Deviations from these Purchase Conditions are only valid if these have been explicitly agreed upon in writing with
1.5 If (a) stipulation(s) of these Purchase Conditions is/are null and void or is/are annulled, the other stipulations of these Purchase Conditions will remain in full force. and the customer will then consult to (a) new provision (s) to replace the invalid or void provision (s) to agree, whereby as much as possible the purpose and intent of the invalid or void or void provision (s) is / are observed.
1.6 has at all times the right to change these Terms and Conditions and the content of the website.

Article 2: Offers and agreements

2.1 All offers made on the website of are without obligation, even if they contain a term of acceptance. reserves the right at all times to withdraw offers. All offers are subject to availability. Price changes are reserved at all times.
2.2 An agreement between and the customer is established after the customer has placed
an order on the website of, by fully and correctly filling out the order form on the website of;
the customer then clicks on 'Checkout' icon on the website of customer then confirms that the information provided by the customer is correct and has processed the customer's payment by clicking
on the 'Send order' icon on the website of;
the customer has received a confirmation from at the email address of the customer that has received the order from the customer (the confirmation of receipt).
2.3 The agreement contains all agreements made between the customer and and replaces all previously made agreements, arrangements and/or arrangements between the customer and
2.4 The administration of is, subject to proof to the contrary, proof of the assignments given and payments made by the customer to and of deliveries made by acknowledges that electronic communication can serve as proof. By accepting the Purchase Conditions, the customer also acknowledges this.
2.5 The confirmation of receipt will in any case contain the following information:
a description of the product purchased by the customer and the number of products purchased by the customer;
the price of the product; customer
details such as name, home address, address where the product is sent to, billing address (if different from the customer's home address and/or delivery address) and email address and telephone number of the customer;
the order number of the agreement;
the email address of where the customer can go with questions about the order.

Article 3: Prices/rates and payment

3.1 All prices for the offered goods are in Euro and inclusive of (VAT) and other government levies and exclusive of handling and shipping costs, unless otherwise stated or agreed in writing.
3.2 All invoices will be paid by the customer, without discount or compensation, within fourteen (14) working days after the invoice date, unless otherwise agreed in writing.
3.3 In the event that the payment term is exceeded, is entitled from the due date of the invoice an interest of 1% per month to the customer to charge, whereby a part of a month for a whole month is calculated. will send a reminder if the payment term is exceeded.
3.4 If the customer after sending the reminder not, not fully or not for the final date of payment in the reminder has paid, has the right to her extrajudicial (collection) costs to the customer to charge. The customer is also obliged to pay actually incurred legal costs, as far as a possible court order on a lower amount.
3.5 If the customer does not comply with what has been agreed on payment, is entitled to dissolve the agreement with immediate effect extrajudicially or to suspend its obligations, as well as the customer without giving reasons to refuse access to the system of

Article 4: Delivery terms

4.1 Deliveries will only take place within the Netherlands, unless otherwise indicated on the website of
4.2 The delivery time is normally a maximum of five (5) working days, unless otherwise indicated on the website of The delivery times are an indication and not a deadline.
4.3 The delivery time of the product is maximum thirty (30) working days or so much shorter than stipulated in the agreement between the customer and
4.4 When the agreed delivery time, for whatever reason, is exceeded by, will inform the customer immediately in writing (via letter or e-mail). In that case the customer has the authority to dissolve the agreement with, by notifying in writing (via letter or e-mail).
4.5 Any payments already made by the customer in the context of the previous article will be refunded to the customer's bank or giro account as soon as possible, but in any case within fourteen (14) working days after has received the request for dissolution of the agreement mentioned in article 4.4.
4.6 The delivery times specified by will never be considered as a deadline, unless explicitly agreed otherwise.
4.7 Delivery takes place at the place and time that the goods are ready for shipment to the customer.
4.8 reserves the right to make partial deliveries to the client, so that an order is sent in two or more shipments.

Article 5: Force majeure and/or special circumstances

5.1 is not obliged to fulfill any obligation to the customer if she is prevented from doing so as a result of a circumstance, which is not due to her fault, nor by virtue of law, legal act or generally accepted views for her account.
5.2 Circumstances within the meaning of Article 5.1 include a business failure, a failure in the supply of energy or materials, transport delay, a strike and failure of suppliers to deliver or to deliver on time.

Article 6: Retention of title

6.1 All goods delivered to the customer will remain the property of until all amounts due by the customer for the goods delivered by virtue of the agreement have been paid in full to

Article 7: Risk

7.1 The risk during transport of the product ordered by the customer is for At the moment of delivery of the product, or the moment that can reasonably be considered as delivery, the risk of the product is transferred to the customer, except for the liabilities that can not legally be excluded by

Article 8: Intellectual and industrial property rights

8.1 The customer must fully and unconditionally respect all intellectual and industrial property rights vested in the goods delivered by
8.2 does not guarantee that the goods delivered to the client do not infringe any intellectual and / or industrial property rights of third parties and accepts no liability in case of any claim of third parties based on the proposition that a case delivered by infringes any right of a third party.

Article 9: Orders / communication

9.1 is in no way liable for misunderstandings, damages, delays or not clear coming over of orders and announcements as a result of the use of internet or any other means of communication in the traffic between the customer and, or between and third parties, as far as it relates to the relationship between the customer and

Article 10: Cooling off period

10.1 After the customer has received the product ordered by him / her, the customer has the authority within 14 days after receipt of this product, the underlying agreement with to report & dissolve. The customer does not have to give a reason for this. After this notification, the customer has 14 days to return the products.
10.2 If the customer wishes to dissolve the agreement pursuant to article 10.1 of these terms and conditions, the customer must report this in writing (via e-mail) to The customer must send the product - after consultation with - to a return address determined by In this case, the customer must bear the costs and risk of shipping.
10.3 If the customer has already made some payments at the moment that the customer has revoked the agreement with pursuant to article 10.1 and 10.2 of these Purchase Conditions, will refund these payments to the customer within fourteen (14) working days after has received the returned product from the customer.
10.4 retains the right to refuse returned products or to only credit a part of the already paid amount, when it is suspected that the product has already been opened, used or by the fault of the customer (other than that of or the supplier of the product) is damaged.
10.5 If a product is returned that in the opinion of has suffered damage due to an act or negligence of the customer or otherwise at the risk of the customer, will inform the customer in writing (via e-mail). has the right to deduct the depreciation of the product as a result of this damage from the amount to be refunded to the customer.

Article 11: Guarantees

On the products delivered by there is a warranty. This is the warranty as determined by the manufacturer on its products. This guarantee does not affect the rights of the customer arising from the law.

Article 12: Complaints

12.1 All complaints related to the delivery, quality, quality of the product or any other complaint, will be dealt with seriously by
12.2 The Customer must submit a complaint to the Support department of (the details of this department are stated elsewhere in these Purchase Conditions).
12.3. will try to solve the complaint within ten (10) working days. will notify the customer in writing (via e-mail).

12.4 We advise you to first report complaints to us by sending an email to

If this does not lead to a solution, then it is possible to submit your dispute for mediation through Stichting WebwinkelKeur. From 15 February 2016, it will also be possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not being dealt with elsewhere, you are free to file your complaint via the platform of the European Union.

Article 13: Personal data

13.1 Personal data entered by the customer will be included in a file. These data will be used for the execution of the customer's order.
13.2 Unless the customer has indicated that the customer does not appreciate this, the customer's data will be included in a central file of These data will be used to keep the customer fully up-to-date with regard to the business and services of The processing of the customer's data will take place in accordance with the applicable laws and regulations.
13.3 If desired, the customer can obtain access to the information about the person of the customer that is included in the file of The client is entitled to request changes to the data, if these data are not correct.

Article 14: Support department of

All correspondence based on these Purchase Conditions will take place with:, Department of Support
Satijnhout 19.
1507 EL Zaandam
. is the trademark of VALD, registered under number 72480785 at the Chamber of Commerce of Alkmaar.

Article 15: Miscellaneous

15.1 If the customer provides an address to in writing, is entitled to send all orders to the address in question, until the customer has provided a new address.
15.2 In case by for a short or longer period of time, tacitly or not, deviations from these Purchase Conditions are allowed, this does not affect its right to demand direct and strict compliance with the general conditions. The customer can never assert any right based on the fact that applies these general conditions smoothly.
15.3 is authorized to make use of third parties for the execution of the order(s) of the client.

Article 16: Applicable law and dispute resolution

16.1 All offers, orders and agreements of are subject to Dutch law.
16.2 Disputes between and the customer will be submitted to the competent Dutch Court in Amsterdam.

Article 17: privacy policy

17.1 uses Google analytics, for which a processing agreement has been entered into.

17.2 has the IP address masked, ''data sharing'' is disabled, we do not use other Google analytics services with the Google Analytics cookies.

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